The housekeeping was minimal-not that I do it at home, but I've come to expect the bath mat to be hung up.
Despite being a non-smoking hotel, I felt like the smell of stake cigarettes was everywhere.
I would put it at 2.5 stars, but I'll give them the benefit of the extra half star.
I love this Holiday Inn Express. Very nice hotel and the staff is awesome
Have stayed here several times and have had good experiences. Clean and tidy rooms and a nice breakfast selection. We really like the suites they have which helps us only book 1 room since we are a family of 7. Will be back again in the future .
Gets old when maid service knocks on your door at 8 am after a 21 hour day at work!! Also when asking for a late checkout, i was asked, "What time?". I said 2-230. Was told, "Nope we will only do one." Why did you ask me what time if you only had one time??? Any other Holiday Inn would have zero problem with 2. Have done it multiple times when working very late and were eager to please.....not this place. Personally i would search around for another Holiday Inn around the area.
The decor was perfect for mid-1980's.
On the plus side, the staff I interacted with directly were friendly, very helpful and kind.
The room was nice but the heater was a little noisy and the TVs were terrible (very slow responding to remote control). Breakfast was good.
Holiday Inn Express Suites St Louis West O Fallon is a US Lodging based in O Fallon, Missouri. Holiday Inn Express Suites St Louis West O Fallon is located at 1175 Technology Dr, O'Fallon, MO 63368, USA.
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