When I visited in the afternoon I had no wait time and person answered my questions.
Customer service here is the worst of any place I've seen. I've had an ongoing dispute with a new mail carrier (a temporary). He came by one time where my young daughter had our dog temporarily off the leash. The dog has lived here 6 years and never been a problem with our regular carrier nor any other carrier. When the dog barked at him, he became agitated...dropped the packages in the driveway and yelled at my daughter. After issuing the complaint about the yelling he is no longer delivering any packages to my residence. Due to the fact that as a consumer, I am forced to use the USPS I issued a second complaint when packages stopped coming even when the dog was inside the house. Now whenever this carrier has a package for our home, he will mark it as 'animal interference' before it even leaves the post office. I issued a third complaint today to manager Kayla. She informed me that as long as the dog lives the USPS does not have to ever deliver packages to our home. Bear in mind that I understand that a mail carrier's safety is important...but all the dog did was bark. This behavior by this one carrier is nothing short of retalitatory. I find it difficult to believe that the USPS can refuse to deliver (especially being a monopoly on this service) whenever a dog barks at them and end consumers have no path to rectify and resolve the situation. In addition, Kayla was rude..unprofessional and straight-out refused to offer to rectify the situation in any way. I will continue to escalate this issue in every way and in every channel I can as I refuse to be held hostage by the USPS.
Always nice , and fast
Very helpful post office
United States Postal Service is a US Post Office based in O Fallon, Missouri. United States Postal Service is located at 401 Church St, O'Fallon, MO 63366, USA.
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